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‎03-21-2019 05:58 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

I purchased this laptop in Audust 2016. I haven’t had any issues until now. I just tried using the computer and when I get to the desktop, everything freezes and won’t open any app. I can’t even do a system restore because I can’t type anything in the search box. I’ve tried forcing a shutdown but when I restart I keep having the same issue. 

1 REPLY 1

‎03-21-2019 10:58 PM

HP Recommended

Have you run any diagnostics? Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

 

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