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- Computer won't start up, blank screen

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03-30-2020 08:03 AM - edited 03-30-2020 05:33 PM
I was watching Netflix and had too many tabs open on my Google Chrome which froze my computer and I turned dit off by the power button from being impatient.
The warranty is no available it's expired. The start up screen is blank, the auto repair froze and now the only thing that pops up is this image of "boot device not found" and "please install an operating system on hard disk" and I don't have any disc's for this laptop either.
I did a hard drive and memory test. Har drive test said it passed and memory test froze.
I tried legacy boot enabling. Etc. Etc. It doesn't work either.
04-02-2020 04:35 PM
I reviewed your post and I understand that the computer is not booting to Windows.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
https://support.hp.com/us-en/document/c01443463
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee