• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-25-2022 10:01 PM

HP Recommended
Product: HP Pavilion 15-p066us Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 8.1 (64-bit)

Hard drive will probably need replaced. Will need OS key that came with the computer when in it was purchased. Sticker on computer is gone

 

Category:
1 REPLY 1

‎09-26-2022 07:29 AM - edited ‎09-26-2022 07:29 AM

HP Recommended

Hi:

 

You may want to consider replacing the hard drive with a better performing 2.5" solid state drive (SSD).

 

Below is the link the service manual.

 

c04402649.pdf (hp.com)

 

The W8.1 product key is in your notebook's BIOS.

 

You won't need it to reinstall W8.1.

 

You can download the W8.1 ISO file from the link below.  Select the plain W8.1 64-bit ISO file.

 

Download Windows 8.1 Disc Image (ISO File) (microsoft.com)

 

Use the free Rufus utility to transfer the ISO file to a USB flash drive so that it is bootable.

 

Rufus - Create bootable USB drives the easy way

 

Select the GPT partition scheme from the Rufus menu.

 

After W8.1 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Pavilion 15-p066us Notebook PC (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.