• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-07-2023 06:13 AM - last edited on ‎05-08-2023 06:20 AM by Retired

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3Y0AV)

all began when I created a guest account on my laptop. However, when I attempted to open the account, I encountered an error. Unfortunately, I cannot recall the specifics, except that it had a service associated with it. In an attempt to resolve the issue, I tried to reset my administrator account, but it would not appear. As I continued to troubleshoot the problem, I suddenly discovered that the guest account had a password set on it. My efforts to install a new version of Windows proved futile, as I now cannot locate any of the necessary drivers.

Category:
1 REPLY 1

‎05-07-2023 06:43 AM

HP Recommended

Hi:

 

If your notebook has an Intel 11th generation core processor, see this discussion for the probable solution to your dilemma:

 

Solved: Win 10 install not recognizing the NVME - HP Support Community - 8510047

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.