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HP Recommended
hp envy x360

I actually own an HP Envy x360. After 18 months of use, I started seeing little hearts on the screen and the laptop felt warm to the touch. I shut it down and powered it up about an hour later when the same thing happened except the whole screen filled with those hearts and it powered down on it's own. 

Two questions:

1. Why did it heat up like that when it never did before?

2. Is it toast?

1 REPLY 1
HP Recommended

@Finndog

 

Welcome to the HP support community.

 

I understand that your notebook heated up and turned off, I am glad to assist you.

This seems to be a hardware issue and requires one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.