Desktop freezes when start at first time

[Tejambo]

Hi,

I have purchase new laptop "HP Pavilion Plus 14 inch Laptop PC"

Whenever i start my laptop first time, it freezes after loading the desktop or 3-4 min after loading the desktop.

I have to press power button and have to restart the laptop again. 

After 2nd restart there is no issue.

This is consistent pattern everytime.

What could be the issue 

Thanks,

Tejas Ambekar

[Kuroi_Kenshi]

Hi @Tejambo,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your new HP Pavilion Plus 14 freezes the first time you start it, but works fine after a restart. Since this happens consistently, it may be related to startup drivers or updates not initializing properly. Please try the following steps:

Update Windows & Drivers

Go to Settings → Windows Update and install all updates.

Open HP Support Assistant and install the latest drivers, especially graphics and chipset.

Check Fast Startup

Go to Control Panel → Power Options → Choose what the power buttons do.

Click Change settings and uncheck Turn on fast startup → Save changes.

Restart and test if the freeze stops.

Update BIOS

Visit the HP Support page for your model and install the latest BIOS update.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,