04-04-2018 07:19 PM - last edited on 04-04-2018 07:35 PM by rick-s
In the last few days, this laptop started having poor performance, with Task manager showing Diagnostic Policy Service taking up to 30% or more of CPU.
HP Laptop Spectre X360 Convertible
HP Spectre x360 - 13-4197dx (ENERGY STAR)
OS: Windows 10 Pro
Under HP care warranty protection:
HP Direct Order Number: H376304426
Care Pack Product Description: HP 3y PUR w/ADP Consumer NB w/LoJack
Care Pack Purchase Date: 7/4/2017
In the last few days, started having poor performance, with Task manager showing Diagnostic Policy Service taking up to 30% or more of CPU.
I did reset of BIOS, and downloaded all current windows upgrades – no fix.
Dis upgrade of BIOS from F.46 to F.50, no improvement.
I created a new user, same problem.
There is an online thread on this in your help forums, does not seem to show any fix.
I ran all of your diagnostics in your HP Support Assistant, all passed – no fix.
Your Support Assistant only shows a chat option, which just spins forever, or live chat, which is generally not effective for this type of problem. The Chat support is so poor - first it took several minutes for him to echo back the system name I had sent, and then his only "solution" was a complete system reset to factory.
Really makes me regret choosing HP!
04-05-2018 12:13 AM
Open up an elevated Command Prompt by typing "CMD" in Start, right-clicking on the first option, and selecting "Run as administrator." Enter "sfc /scannow." After this, enter "Dism /Online /Cleanup-Image /RestoreHealth".
Hope this helps. Let me know how it goes.