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gguthrie Tutor
Tutor
17 13 0 2
Message 1 of 3
501
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HP Recommended

Diagnostic Policy Service taking up to 30% or more of CPU.

spectre x360
Microsoft Windows 10 (64-bit)

In the last few days, this laptop started having poor performance, with Task manager showing Diagnostic Policy Service taking up to 30% or more of CPU.

 

HP Laptop Spectre X360 Convertible

HP Spectre x360 - 13-4197dx (ENERGY STAR)

SN:[edited]

Product:  V8T98UA#ABA

OS: Windows 10 Pro

 

Under HP care warranty protection:

HP Direct Order Number: H376304426

Care Pack Product Description: HP 3y PUR w/ADP Consumer NB w/LoJack

Care Pack Purchase Date: 7/4/2017

 

 

             p1.jpg

 

 

In the last few days, started having poor performance, with Task manager showing Diagnostic Policy Service taking up to 30% or more of CPU.

 

            p2.jpg

 

I did reset of BIOS, and downloaded all current windows upgrades – no fix.

 

Dis upgrade of BIOS from F.46 to F.50, no improvement.

 

I created a new user, same problem.

 

There is an online thread on this in your help forums, does not seem to show any fix.

      https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Continually-high-CPU-usage-due-...

 

I ran all of your diagnostics in your HP Support Assistant, all passed – no fix.

 

Your Support Assistant only shows a chat option, which just spins forever, or live chat, which is generally not effective for this type of problem. The Chat support is so poor - first it took several minutes for him to echo back the system name I had sent, and then his only "solution" was a complete system reset to factory.

 

Really makes me regret choosing HP!

2 REPLIES 2
farha Honor Student
Honor Student
4 4 0 0
Message 2 of 3
477
Flag Post
HP Recommended

Diagnostic Policy Service taking up to 30% or more of CPU.

Hi,

 

Open up an elevated Command Prompt by typing "CMD" in Start, right-clicking on the first option, and selecting "Run as administrator." Enter "sfc /scannow." After this, enter "Dism /Online /Cleanup-Image /RestoreHealth".

 

 

Hope this helps. Let me know how it goes.

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gguthrie Tutor
Tutor
17 13 0 2
Message 3 of 3
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HP Recommended

Diagnostic Policy Service taking up to 30% or more of CPU.

Thanks, good idea - already did this, no effect.

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