Diagnostics says "no hardrive detected"

[Ninabeth]

Periodically (3 times in a month) my screen goes black and says that there is no boot drive.

I can restart the computer with a hard reboot. I ran a diagnostic 2x and both times it tells me that it cannot find a hard drive.

The computer runs fine - even with the inability to find the hard drive.

But I am very nervous about this sudden black screen.

There is no particular pattern in when it decides to turn off.

I have not bumped or dropped this laptop.

I am just out of my one year warranty.

[KrazyToad]

@Ninabeth

Welcome to HP Community

I have gone through your Post and would like to help

Please restore the BIOS back to defaults

1. Turn off the computer and wait five seconds.

2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

4. Press F10 to Save and Exit.

5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

6. Follow the prompts to restart your computer.

If the issue persists please contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

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