-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Disk errors
Create an account on the HP Community to personalize your profile and ask a question
07-03-2020 04:11 AM
Pavilion was stuck on ‘repairing disk errors’. I ran quick and then extensive disk repairs. Both failed.
Any ideas?
Solved! Go to Solution.
Accepted Solutions
07-03-2020 08:34 AM
IF both tests failed, that means the drive has failed and needs to be replaced.
Once you have the replacement drive, read this information about how to restore your PC to working condition using the HP Cloud Recovery tool:
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.
Here is the link: https://support.hp.com/us-en/document/c06162205
I am a volunteer and I do not work for, nor represent, HP
07-03-2020 08:34 AM
IF both tests failed, that means the drive has failed and needs to be replaced.
Once you have the replacement drive, read this information about how to restore your PC to working condition using the HP Cloud Recovery tool:
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.
Here is the link: https://support.hp.com/us-en/document/c06162205
I am a volunteer and I do not work for, nor represent, HP
Didn't find what you were looking for? Ask the community