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‎12-09-2018 12:31 AM

HP Recommended
Product: HP EliteBook Folio 1020 G1
Operating System: Microsoft Windows 10 (32-bit)

Please I need help, some days back I was using my laptop to see a movie and all of a sudden the screen went blank, nothing was showing so I decided to wait and try putting it on later and what I saw was a distorted screen, sometimes it shows clearly like it's ok then changes again. I don't know what else to do

1 person had the same question
5 REPLIES 5

‎12-10-2018 05:54 PM

HP Recommended

@3gaace

When you were watching the movie, did you download it to your PC and watch it from there? Or, were you streaming it from an online service?

Asking because if the network bandwith drops (which it can for any reason) during streaming, the screen can simply go blank.  I've had that happen more than once, and I have to reboot the laptop and reconnect to the streaming service.

Were you watching it from a DVD?

Also, what do you mean by "distorted screen" -- please provide some details.

We can proceed when you provide the information.
Thanks



I am a volunteer and I do not work for, nor represent, HP
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‎12-11-2018 12:09 AM

HP Recommended

I transferred the movie from my phone to my PC with a USB cord, I wasn't streaming or watching online. By saying distorted I mean showing blank screen sometimes and showing lines sometimes. When I get lucky the screen clears and become normal but other times it just goes back to being blank.

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‎12-11-2018 08:29 AM

HP Recommended

What video player were you using? Asking because Windows Media Player, the default one for Win10, is unreliable.



I am a volunteer and I do not work for, nor represent, HP
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‎12-11-2018 09:22 AM

HP Recommended

I was using VLC to watch the movie. 

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‎12-11-2018 11:41 AM

HP Recommended

@3gaace

One of the problems that VLC has is hardware acceleration.  You should go into settings and confirm that is turned off.



I am a volunteer and I do not work for, nor represent, HP
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