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Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 1 of 4 (149 Views)

Download windows 7

Product Name: HP Notebook 14-bw020na
Operating System: Microsoft Windows 10 (32-bit)
I have a HP Notebook 14-bw020na and I need to download windows 7 onto it and completely get rid of windows 10 as I need to run a car diagnostics tool on the laptop. I have tried to download windows 7 but I get repeated errors such as boot file needs to have a partition of atleast 500 MB? Does the laptop support windows 7?
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HP Support Agent
Posts: 12,021
Member Since: ‎01-29-2014
Message 2 of 4 (108 Views)

Re: Download windows 7

Hi! @howellg, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

I understand you have issues restoring your PC back to windows 7.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried running a hard drive diagnostics on your PC?

 

Are you using HP shipped recovery discs or the retails discs to restore the operating system?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned you mentioned when you try to restore you are getting an error boot files needs to have a partition of 500MB.

 

Try restoring the BIOS to default and check if it helps.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

 

Refer this article to know more information about performing a system recovery on your PC.

 

Try running a hardware diagnostics on your PC and let me know the results.

 

Refer this article to know how to run system diagnostics test on your PC.

 

Also, if you are using retail discs from Microsoft to restore the image. Please contact Microsoft for more assistance.

 

If you are using HP recovery discs to restore the image. The image could have got corrupted.

 

So please contact HP and order a set of recovery discs and check if it helps.

 

Link to contact HP.

 

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Hope to hear from you soon!

Have a great day! :-)

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

MrRobot
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 3 of 4 (96 Views)

Re: Download windows 7

Hi @MrRobot
I have not changed any hardware or software and I have not tried to run a hard drive diagnostics but I do know it has windows 10 drivers.
I am running the windows 7 software I downloaded via USB drive.
Product number is: 2CS12EA
Thanks
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HP Support Agent
Posts: 12,021
Member Since: ‎01-29-2014
Message 4 of 4 (91 Views)

Re: Download windows 7

@howellg, Thanks for your quick response and time.

 

I appriciate your efforts for writing back to us.

 

As you mentioned you download the operating system using a USB drive.

 

This sound's like you are installing the operating system using the Microsoft retail version.

 

Please contact HP support and order a set of recovery discs and try performing a recovery using the recovery discs.

 

Link to contact HP.

 

 

Have a great day ahead!

Take Care! :)

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

MrRobot
I am an HP Employee

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