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‎08-21-2020 11:34 AM

HP Recommended
Product: Pavilion laptop
Operating System: Microsoft Windows 10 (64-bit)

After USB pendrive factory reset thisTthis message coming in command prompt "cannot find the driver specified."

4 REPLIES 4

‎08-21-2020 01:56 PM

HP Recommended

@Saga4 

OK, so you attempted a factory reset using a USB stick and that has failed?

 

Where did you get the USB stick?



I am a volunteer and I do not work for, nor represent, HP
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‎08-21-2020 07:28 PM

HP Recommended

Yes it got stuck in between usb factory reset with message restoration incomplete and below 3 options save log,Details,Retry. And error in command prompt saying that the system cannot find the driver specified six times.

IMG_20200820_230258.jpg

 

When I baught laptop at tht time I had taken backup of Windows in my laptop with hp's salesman help.

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‎08-21-2020 07:33 PM

HP Recommended

This error I'm getting .See attached screenshots plz

IMG_20200822_065927.jpg

IMG_20200822_065956.jpg

  

.

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‎08-21-2020 07:37 PM

HP Recommended

IMG-20200822-WA0008.jpg

 

IMG-20200822-WA0007.jpg

 

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