Driver

[ALiNa121]

I am using an **HP Envy x360 2-in-1 Laptop 15-fh0355ng (81M07EA)**, and I am currently unable to connect to the internet because the **Wi-Fi icon is missing** from the taskbar. I suspect that the Wi-Fi driver for the **MediaTek Wi-Fi 6E MT7922** adapter needs to be updated or reinstalled. However, without internet access on my laptop, I cannot download or update the necessary drivers.

I tried to access the **HP Support website** through my mobile phone, but it incorrectly detects my operating system as **iOS 18.x** instead of the Windows OS installed on my laptop. As a result, I cannot download the appropriate drivers directly from the website.

Additionally, after contacting **Microsoft Support**, I was advised to perform a **complete reset of the laptop** to potentially resolve the issue. However, I am hesitant to reset my device because I don’t want to lose important data, and I am unsure if this would even resolve the missing Wi-Fi issue without the correct drivers.

At this point, I am looking for guidance on how to proceed. Is it possible to restore the Wi-Fi functionality without resetting the entire laptop, and how can I get the correct drivers without internet access on the laptop itself?

In the end, YOU told me to ask support tho 

[ALiNa121]

So no one of this community didn’t know how to solve this problem? This is crazy 

I actually update driver but I don’t have a WiFi icon 👍

my laptop are 6 months and not works

great job hp and windows 

[banhien]

@ALiNa121 

You ask your question and within 50 minutes you say NO ONE can answer your question. Please aw are all volunteers here no one get pay to do this work. You say you CAN NOT access to internet, how can you post your messages. For 6 monhs and now you are screaming !

Regards.

[Paul_Tikkanen]

@ALiNa121 

According to the product specs I can find online, your notebook has the Realtek Wi-Fi 6 adapter, not the Mediatek one.

HP Envy x360 15-fh0355ng (15.60", AMD Ryzen 5 7530U, 16 GB, 512 GB, DE) - digitec

Here's the direct link to the latest W11 Realtek Wi-Fi driver your notebook needs:

Realtek RTL8xxx Wireless LAN Drivers

https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153227.exe

Here's the link to the Bluetooth driver:

Realtek RTL8xxx Series Bluetooth Driver

https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153275.exe 

[ALiNa121]

 

So HP trying to trick me? 

[Paul_Tikkanen]

I have no idea. 

You saw the specs from that link I posted, and it started your notebook has the Realtek wifi.

If it has the Mediatek wifi and it isn't working, I can't help you with that, or why the update is failing. 

You may have a good reason to be upset, but you're not taking it out on me, so good bye and good luck.