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Tutor
Posts: 10
Member Since: ‎10-10-2014
Message 1 of 12 (1,094 Views)

EliteBook 8560w UEFI issue

Product Name: EliteBook 8560w

Hi every body, I am asking help from you. When I try to install any version of windows 7/8/8.1/10 with uefi, the installation stuck at copying windows file (0%), this problem came out after updating from windows 7 to 10, before the update i backed up my system  partition and the efi one with windows image backup.when I try to re image my system the restoration hangs at the end after cleaning up.

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Teacher
Posts: 130
Member Since: ‎11-30-2013
Message 2 of 12 (1,085 Views)

Re: EliteBook 8560w UEFI issue

run a chkdsk /R C:  from a command prompt  ..... UEFI is to do with the BIOS and only affects boot

Tutor
Posts: 10
Member Since: ‎10-10-2014
Message 3 of 12 (1,081 Views)

Re: EliteBook 8560w UEFI issue

I wiped all the hdd with the diskpart clean. The problem still presists.
Teacher
Posts: 130
Member Since: ‎11-30-2013
Message 4 of 12 (1,075 Views)

Re: EliteBook 8560w UEFI issue

this still doesnt run a chkdsk /R C: does it?  you may have bad sectors on your hard drive

Tutor
Posts: 10
Member Since: ‎10-10-2014
Message 5 of 12 (1,065 Views)

Re: EliteBook 8560w UEFI issue

I will try, but I can install windows using legacy mode normally.
Teacher
Posts: 130
Member Since: ‎11-30-2013
Message 6 of 12 (1,059 Views)

Re: EliteBook 8560w UEFI issue

another option is to see what windows setup has to say:

 

Shift+F10 during setup will bring up a command prompt, notepad works from there

 

Log files found here: https://technet.microsoft.com/en-us/library/dd744583(v=ws.10).aspx

 

Usually C:\Windows\Setupact.log  and C:\Windows\Setuperr.log

Tutor
Posts: 10
Member Since: ‎10-10-2014
Message 7 of 12 (1,042 Views)

Re: EliteBook 8560w UEFI issue

Did chkdsk/R C: with no problems found.
There is no windows folder on the c: drive after executing SHIFT + F10.
Teacher
Posts: 130
Member Since: ‎11-30-2013
Message 8 of 12 (1,033 Views)

Re: EliteBook 8560w UEFI issue

recovery media from HP that'll be a reinstall of windows

Tutor
Posts: 10
Member Since: ‎10-10-2014
Message 9 of 12 (1,028 Views)

Re: EliteBook 8560w UEFI issue

Recovery media will install windows in legacy mode.
I tried the windows dvd provided by hp, same results.
The same dvd accepted installing with uefi monthes ago.
Tutor
Posts: 10
Member Since: ‎10-10-2014
Message 10 of 12 (1,027 Views)

Re: EliteBook 8560w UEFI issue

My problem is related to the UEFI.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation