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Honor Student
Posts: 2
Member Since: ‎01-26-2017
Message 1 of 4 (120 Views)

Enter Administrator Password or Power on Password - help please

Product Name: HP Notebook - 15-ba077sa (EN
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

My gran purchased a laptop as a gift for her grandson, brand new never been used and ask a family friend to set it up for her. Somehow the friend has managed to set a Power on or BIOS password and cant remember it.  

 

Now the laptop cant be booted - it just goes to the enter pasword screen, after 3 wrong attempts it gives a systems disabled message and a code: [ i 65508253 ]

 

We took it back to the store it ws bought from and they said they cant help

Tried a third party computer shop - they said they cant help

I have tried using the BIOS Password unlock script but it doesnt work - my code seems to be different from everyone else on the forum in that it has a leading letter and a space???

 

Its a brand new laptop - so I dont want to open it up and remove CMOS Battery

 

Has anyone got any advice? If I contacted HP direct could they give me the password or a way to override.

 

Thansk in advance 

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Regents Professor
Posts: 4,159
Member Since: ‎04-09-2015
Message 2 of 4 (109 Views)

Re: Enter Administrator Password or Power on Password - help please

Please try this Password :  

70460895

 

 

 

Steps to be followed:

  1. Use the unlock code posted above to enter the BIOS
  2. Disable all passwords that are enabled
  3. If asked for current password - type the unlock code
  4. For new password, just press ENTER key
  5. Repeat the same for verify password column.
  6. Then leave the BIOS by saving & exit option to save the changes.

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Honor Student
Posts: 2
Member Since: ‎01-26-2017
Message 3 of 4 (105 Views)

Re: Enter Administrator Password or Power on Password - help please

Hi 

 

Unfortunately that code does not work. I still get incorrect password - any other thoughts?

 

Thanks in advance

Regents Professor
Posts: 4,159
Member Since: ‎04-09-2015
Message 4 of 4 (101 Views)

Re: Enter Administrator Password or Power on Password - help please

Please Contact HP Business Notebook support they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 

When talking to the HP rep ask them to escalate your service request.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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