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‎07-19-2025 03:21 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15m-es0000 (268U4AV)
Operating System: Microsoft Windows 11

The SSD NVMe M2 took a dump, replaced it with a new one, 1TB.  After loading Windows 11 Home, upon start up the Laptop Keyboard works fine, until the laptop connects to the internet! Directly after the keyboard no longer functions. Both, the keyboard and Touchpad work fine with the HP Diags in the bios. So I'd assume it has to come down to a Driver that's not being installed correctly or not the right one. I say not the right one because HP tells me I should be on BIOS F17. The laptop now is on F21 bios. So I downloaded the F17 and tried to load it, but the file it's self tells me it's not the correct bios for this laptop and won't allow this file to be flashed. So I have to wonder if the wrong Keyboard and Touchpad Drives are being auto updated, this happens even though the Windows update has been moved to stop for 5 weeks before connecting the first time to the net.  A link to the correct Drivers would be greatly appreciated.

I'm not as good as I once was, But I'm good once
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