• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
N5Y9OUA

There is an advance option to restore my computer to its original setup but I would like to keep some of files that I have on there already. It would be very helpful if someone could tell me what to buy to save my memories and files. (flash drive, disk, etc.)

image.jpg

 

2 REPLIES 2
HP Recommended

@TMG11 

A serious issue you are facing is if that restart begins, it will likely erase your files --removing the very stuff you are trying to save -- and there is no real way to prevent that.

 

What you would need to do, to recover files and folders you want to keep is the following:

1) Remove the hard drive from the old PC
2) Purchase a USB-to-Hard Driver adapter kit (like the one illustrated below)

USB-Drive-Adapter.jpg

3) Connect the old drive to a working PC using that adapter
4) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the trial version is free http://www.file-recovery.com/



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

When you run the HP System Recovery, it will ask you if you want to back your stuff up 1st. So get yourself a (minimum 1TB) external USB3.0 HDD and have that plugged into a USB port when you click on 'System Recovery' Choose that external drive to back your stuff up to. It'll probably take a while, but once done, you should be able to safely wipe your internal HDD.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.