10-20-2019 03:56 PM
There is an advance option to restore my computer to its original setup but I would like to keep some of files that I have on there already. It would be very helpful if someone could tell me what to buy to save my memories and files. (flash drive, disk, etc.)
10-20-2019 10:57 PM
A serious issue you are facing is if that restart begins, it will likely erase your files --removing the very stuff you are trying to save -- and there is no real way to prevent that.
What you would need to do, to recover files and folders you want to keep is the following:
1) Remove the hard drive from the old PC
2) Purchase a USB-to-Hard Driver adapter kit (like the one illustrated below)
3) Connect the old drive to a working PC using that adapter
4) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.
If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.
If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva
And, if that does not work well, the best tool out there is this one, but only the trial version is free http://www.file-recovery.com/
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
10-21-2019 02:59 AM
When you run the HP System Recovery, it will ask you if you want to back your stuff up 1st. So get yourself a (minimum 1TB) external USB3.0 HDD and have that plugged into a USB port when you click on 'System Recovery' Choose that external drive to back your stuff up to. It'll probably take a while, but once done, you should be able to safely wipe your internal HDD.