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- External Monitor not working via usb-c

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04-17-2022 07:32 AM - edited 04-17-2022 07:34 AM
Hi everyone..
I have hp pavilion 15cc610ms, i have connected my new usb-c to hdmi and vga but both doesn't work on monitor, i tried it with other devices it's works.
Is my usb-c port doesn't support?
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Accepted Solutions
04-17-2022 04:38 PM
Its specs
https://support.hp.com/my-en/document/c06086045
which says nothing about USB-C port. It should have SAME ports as the following machine
It ONLY has 1 USB 3.1 Type-C™ Gen 1 (Data up to 5 Gb/s) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine,
- Connect to an external monitor with/without hub/dock/adapter
If you wish to connect 2 external monitors(only), you can use
M1: HDMI direct cable
M2: Using a Displaylink Certified USB-A to HDMI adapter such as
https://www.amazon.com.au/CableCreation-Adapter-Windows-Compatible-2560x1440/dp/B013G4CJM8
For more connectivity, please use
True Universal Docking Stations
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
04-17-2022 04:38 PM
Its specs
https://support.hp.com/my-en/document/c06086045
which says nothing about USB-C port. It should have SAME ports as the following machine
It ONLY has 1 USB 3.1 Type-C™ Gen 1 (Data up to 5 Gb/s) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine,
- Connect to an external monitor with/without hub/dock/adapter
If you wish to connect 2 external monitors(only), you can use
M1: HDMI direct cable
M2: Using a Displaylink Certified USB-A to HDMI adapter such as
https://www.amazon.com.au/CableCreation-Adapter-Windows-Compatible-2560x1440/dp/B013G4CJM8
For more connectivity, please use
True Universal Docking Stations
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.