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Hi everyone..

I have hp pavilion 15cc610ms, i have connected my new usb-c to hdmi and vga but both doesn't work on monitor, i tried it with other devices it's works.

Is my usb-c port doesn't support? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Hoos12 

 

Its specs

 

         https://support.hp.com/my-en/document/c06086045

 

which says nothing about USB-C port. It should have SAME ports as the following machine

 

         HP Pavilion - 15-cc665cl

 

It ONLY has 1 USB 3.1 Type-C™ Gen 1 (Data up to 5 Gb/s)  port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

 If you wish to connect 2 external monitors(only), you can use


M1: HDMI direct cable

M2: Using a Displaylink Certified USB-A to HDMI adapter such as

                 https://www.amazon.com.au/CableCreation-Adapter-Windows-Compatible-2560x1440/dp/B013G4CJM8


For more connectivity, please use


                                 True Universal Docking Stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 REPLY 1
HP Recommended

@Hoos12 

 

Its specs

 

         https://support.hp.com/my-en/document/c06086045

 

which says nothing about USB-C port. It should have SAME ports as the following machine

 

         HP Pavilion - 15-cc665cl

 

It ONLY has 1 USB 3.1 Type-C™ Gen 1 (Data up to 5 Gb/s)  port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

 If you wish to connect 2 external monitors(only), you can use


M1: HDMI direct cable

M2: Using a Displaylink Certified USB-A to HDMI adapter such as

                 https://www.amazon.com.au/CableCreation-Adapter-Windows-Compatible-2560x1440/dp/B013G4CJM8


For more connectivity, please use


                                 True Universal Docking Stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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