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- Notebook Operating System and Recovery
- F.32 broke laptop and made it useless sometime

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03-08-2024 07:03 AM
after f.32 bios update ,
trackpad suddenly freezes , then boom windows bsod- states driver power state failure , i mean it is really frustrating , what ever we do we still have same issue
ive went to windows 10, windows 21h2 22h2 23h2 ,
went to service center to replace trackpad , motherboard , ssd , ram sticks everything and yet we face same issue
here we in the sense not only me my mate who has same laptop which has same bios update , other people with same laptop also complained when asked about this
so far customer support from my country doesnt care at all
before f.32 in f.31 there wasnt a issue
btw honorable mention there is a bug in these r5-4600h models where battery percentage get stuck at certain level and doesnt change , and require bios soft reset or press and hold 30 seconds when powering on ,
and also i have seen that battery doesnt show wear percent but itll just change design capacity ....
i ask hp to please look into this issue, ive faced worse problems in exams because of this , seems highly unreliable if this continues to happen
My laptop Model : hp pavilion gaming 15 ec-1xxx
processor : ryzen 5 4600h