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‎02-12-2024 06:58 AM

HP Recommended

hi

my pc has a little problem 

When I start up my PC, I get a screen where I can choose between memory check or hard drive check 

I chose hard drive check and I get this message 

FAILURE ID: H8DA30-7P7C1B-HFPING-61BP03 

can someone explain to me what this is 

thank you in advance 

 

Greetings lucas   

1000001357.jpg

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-12-2024 08:27 AM

HP Recommended

Hi, Lucas:

 

The failure report indicates the hard drive has failed.

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c04582332.pdf

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1 REPLY 1

‎02-12-2024 08:27 AM

HP Recommended

Hi, Lucas:

 

The failure report indicates the hard drive has failed.

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c04582332.pdf

1 person found this reply helpful
Was this reply helpful? Yes No
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