• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-17-2020 07:28 PM

HP Recommended
Product: HP ENVY m6-1216tx Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

Testing Drive:1

SMART Check: Passed

Short DST: Failed

 

Failure ID: RGC49G-6N8A0J-XD7WWJ-60RJ03

Product ID: D9H73PA#ACJ

 

Hard disk 1

 

Hard Disk Test: FAILED

 

What can I do?

1 person had the same question
1 REPLY 1

‎01-18-2020 04:37 AM

HP Recommended

Hi

You would want to replace the Hard Disk and re-install all data and software.

 

Utilise any backups and/or recovery media.

 

http://partsurfer.hp.com/Search.aspx?searchText=D9H73PA

Shows --  1TB SATA hard disk drive - 5,400 RPM, 2.5-inch small form factor (SFF) - Raw drive, does not include hard drive bracket, connector, or screws.
Part 676521-001 is no longer supplied. Please order the replacement, 778192-001

 

OR shop around for an equivalent to suit your current needs.

 

HOW2 ???

https://support.hp.com/gb-en/product/hp-envy-m6-1200-notebook-pc-series/5330543/model/5384811/manual...

 

with ---  https://www.microsoft.com/en-us/software-download/windows8iso

 

If in doubt please ask.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.