03-20-2017 12:31 PM
I'm trying to factory reset one of my Probook 4520s but I do not have an install/recovery disc and I cannot get one from windows since it says the product key is for a preinstalled and I need to contact HP. I have looked over the site but cannot find any help so im wondering if anyone knows where i can get a copy of the disc so i get can get this pc back up and running
03-20-2017 12:50 PM
Allow me to welcome you to the HP forums!
Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.
Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. This could be an oversight by HP, or it could also mean that HP no longer stocks the recovery media for your PC. They no long stock recovery media for the older PCs.
You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
If HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/
Before using the media, read through this: http://support.hp.com/us-en/document/c00006110
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
03-20-2017 01:59 PM
Hi, @cmart87 :
To order recovery media for HP business notebook and desktop PC's, in the USA/Canada you can only order them by telephone by calling this number... 1-800-334-5144
Have the serial number of the PC handy to give to the customer services rep.
The recovery disks used to cost $10/set not too long ago, but another forum member advised me that the cost has risen to $30.
If you can read all 25 characters of the W7 product key on your PC's case, you can also make your own plain W7 installation media.
This site claims to have genuine, unadulterated W7 ISO files for download...
Click on the link labeled Windows ISO Downloader.exe
You can use either the:
Win 7 Home/Pro SP1 or the (Retail version, but the OEM key on your PC's case will work with it)
Win 7 Home/Pro SP1 COEM (This version would be for what HP would have used--System Builder)
N is for European Union (EU) countries.
K is for South Korean markets.
Then you can use this tool to transfer the file to a 4 GB USB flash drive or a DVD.
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