Factory Reset error message

[BnDunaway]

I am trying to reset the laptop because we forgot the local password. I am just trying to do this the easiest way possible as I need it doing the covid19 for my kids school work. 

[iomare]

Hi,

There are a couple of ways you can do this, you will need another PC to create the USB drive.

You can perform a clean install of Windows 10. Here is a small guide

Download media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC. Turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. Choose Custom install and delete all partitions. Install in unallocated space.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-spectre-13-v100-notebook-pc/12499180/model/13443312

The second option is to use HP recovery tool on a different PC and create a recovery drive, This will bring the PC back to factory conditions.

https://support.hp.com/us-en/document/c06162205

Hope it helps,

David

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