10-26-2016 08:17 PM
So I have the HP Stream Notebook and it's been working all well and fine. However I was going to give the computer to a friend and wanted to perform a reboot so he can receive the laptop all "new" and clean. Also my microsoft email got hacked and I never was able to recover it so being able to log in to the laptop was kind of a no go. However when I tried to perform a reset and wipe all the files the computer said it was unable to. I can't even see the log in option anymore it just displays HP and a black screen. Only thing I could do is turn it on and press F11 to see the troubleshooting menu, but everytime I try to reset it still won't work, it goes up to 37% and then it says it was unsuccessful with rebooting the laptop. I can't return it since there's no warranty but is there any hope for my laptop? This friend really needed it...
10-27-2016 05:55 AM
Allow me to welcome you to the HP forums!
I read your post about wanting to factory reset your notebook and wanted to help -- but need more information.
Need to know what version of the Windows OS came installed on your notebook.
And, is this the same version that you want to have after the reset?
We can proceed once you provide the information.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
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