• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-30-2014 01:23 PM

HP Recommended
Hi,

I've currently doing a reset to factory settings on my laptop that I bought in November (1tb hard drive) and it's been doing this for about 9 hours now with only 19% complete. It does increase by 1% say every 30 minutes. Should it be taking this long? And what should I do?
4 REPLIES 4

‎04-30-2014 02:06 PM - last edited on ‎04-20-2016 02:12 PM by HP Administrator

HP Recommended

Hello,

 

Thank you for posting in the HP Support forum.

 

Generally speaking, no , this should not be taking that long.

 

 

If your data is backed up and you have nothing important to loose, and if you have recovery CDs/DVDs or USB flash drive,  you can stop the process.  Then, I would suggest you check your HDD hard drive from the BIOS:

http://support.hp.com/us-en/document/c00439024

 

Then, if the hard disk drive is healthy (test passes) you can restart the process from your recovery medial and hopefully, it would be faster.

 

 

Here is some information how to perform Recovery - Win 7:

http://support.hp.com/us-en/document/c01867418

 

Win 8:  http://support.hp.com/us-en/document/c03489643

 

 

Please, let me know if something is not clear and don't hesitate to ask for help if you face issues.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎04-30-2014 02:17 PM

HP Recommended
Hi! Thanks for your help!
I don't have a recovery CD or USA flash drive. I have copied all my files that I wanted to keep on my UBS stick already.
Not sure what to do next!
Was this reply helpful? Yes No

‎05-01-2014 01:45 PM

HP Recommended

Hi,

 

I received your private message.

 

In this case, I recommend you wait for the process to complete (as far as it is possible).

 

Please, provide me with update what is the condition now so that I see what can I advise you.  Thanks

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎04-03-2016 06:20 PM

HP Recommended
I'm having the same problem, I'm trying to reset my HP laptop without recovering the files and it's been an hour or so and its only on 57% what do I do?
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.