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Posts: 1
Member Since: ‎12-07-2017
Message 1 of 2 (151 Views)

Factory reset on HP Envy x360 Windows won't reinstall receive a error message following reset

Product Name: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Purchased a used HP Envy x360 did a factory reset to erase previous data and once reset was completed windows 10 was to reinstall but an error message keeps popping up saying it has to restart due to error and it will then restart which then i get the same error without any resolution.

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Posts: 40,286
Member Since: ‎11-12-2008
Message 2 of 2 (133 Views)

Re: Factory reset on HP Envy x360 Windows won't reinstall receive a error message following reset

Sounds like you are going to need Recovery Media to boot from. Did you make it using Recovery Manager before doing the reset? If not you can order from HP-but we need  full model and/or product number to direct you to correct support page.

https://support.hp.com/us-en/document/c00033108

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