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Locked

‎09-17-2019 10:17 AM

HP Recommended
Product: HP Stream 10
Operating System: Microsoft Windows 10 IOT

My daughter left her laptop at a friends home and once we recovered it the friend had changed all the admin information now we are locked out her laptop and it’s not allowing a factory reset it keeps stating it needs more space!!! Please help

1 REPLY 1

‎09-19-2019 03:00 PM

HP Recommended

@NurseDCrawford

 

Welcome to HP support community.

 

Perform a system recovery again.

Refer this HP document for the steps to perform recovery:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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