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Student
Posts: 1
Member Since: ‎03-27-2017
Message 1 of 2 (81 Views)

Faillure Hard disque

Product Name: 650 G1
Operating System: Microsoft Windows 8 (32-bit)

Hello,

 

I have a faillure with my hard Disque.

ID Faillure : QBXSLW-7AQ8JN-MFGH6K-60DV03

ID Product : F1P86ET#ABF

 

The product name is a HP650 G1.

Could you help quiqly me to repair it?

Thanks

 

Benoit

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Posts: 12,109
Member Since: ‎08-09-2015
Message 2 of 2 (75 Views)

Re: Faillure Hard disque

@Benf15

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry to be the bearer of bad news, but according to HP, that error message means that your primary storage drive (i.e., hard drive) is in imminent danger of failing. While it could last for several more days, it could also fail immediately! The more you use the drive, the less likely you'll be able to recover anything on it.

So, there are four issues to address here:
1) Data Recovery
2) Drive replacement
3) Recovery Media
4) System restoration

---------- Data Recovery ----------

Your best bet for recovering data now is to do the following:
1) Remove the hard drive from the PC
2) Purchase a USB-to-Hard Driver adapter kit
3) Download and install this utility on a working PC: http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
4) Connect the old drive to the working PC
5) Run the data recovery utility to see what can be retrieved from the old drive.

If that tools does not find what you need, an alternative is Recuva: http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the trial version is free: http://www.file-recovery.com/

---------- Drive Replacement ----------
The drive will need to be replaced. When you remove it, you will see that it is a 2 1/5 inch laptop SATA drive.

You can replace this with any similar laptop drive of the same capacity or larger.
---------- Recovery Media ----------

Once you have the replacement drive, you will need to use something known as HP Recovery Media to restore your PC to working condition. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

---------- System Restoration ----------

While you are waiting for the media to arrive, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck

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