cancel
Showing results for 
Search instead for 
Did you mean: 
Rocky1968
New member
1 0 0 0
Message 1 of 2
99
Flag Post

Failure ID: 6BU5A1-94BAHH-GXGJ2J-61ER03

HP Recommended
HP Envey x360
Microsoft Windows 10 (32-bit)

What does failure ID: 

6BU5A1-94BAHH-GXGJ2J-61ER03

mean?

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
129,128 119,305 19,484 29,772
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
6BU5A1-94BAHH-GXGJ2J-61ER03OKXXXXXXXXXX2/18/21305StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Full Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c05527167.pdf

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD)>

 

After you replace the drive, using another Windows PC with W7 64 bit or newer, use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation