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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Failure ID : 6E47SC-C0PCPA-MFPWXG-61CA03

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08-22-2025 01:57 AM
When I start up the system, its crashes with a "blue screen" and displays the message: “An error occurred during startup. We will try to restart the device.” After that, the recovery system opens, but I cannot restore Windows or attempt recovery using Microsoft tools. I decided to run stress tests using HP Stress Test Tools (Start button + F2). During the stress tests, the following error appeared in HP PC Hardware Diagnostics UEFI: “Failure ID: 6E47SC-C0PCPA-MFPWXG-61CA03.” I only have one 512 GB SSD. I recently read in Telegram public chats that the new Windows 11 24h2 update breaks SSDs. Perhaps this is somehow related, and is there any way to fix this error?
08-24-2025 07:28 AM
@iwtwm, Welcome to the HP Support Community!
We're here to help you tackle that failure ID! Don't worry, we've got your back!
To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.
We're looking forward to helping you resolve this issue!
Stay tuned, and thanks for your patience!
Regards,
ZOEY7886
I am an HP Employee