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Bosnia_people
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Message 1 of 2
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Flag Post

Failure ID: 9BROXX-5NRAHD-XD6V5F-60VE03

‎02-14-2021 07:03 AM

HP Recommended
Product: ProBook 4730s
Operating System: Microsoft Windows 7 (64-bit)

20210214_144304.jpg

 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
Flag Post

‎02-14-2021 07:26 AM

HP Recommended

Hi:

 

Below is the report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
9BR0XX-5NRAHD-XD6V5F-60VE03OKXXXXXXXXXX2/14/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

In order to fix the problem, you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

c03054480 (hp.com)

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

You will need to have a way to reinstall Windows 7, and I would not be able to help you with obtaining W7 installation media.

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