cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 4
84
Flag Post

Failure ID GGACH1-88TAB0-MFPX7G-60U803

HP Recommended
Microsoft Windows 10 (32-bit)

Ran system quick test because PC continues to stay on please wait screen with loading circle. Received a failure ID : GGACH1-88TAB0-MFPX7G-60U803. WHAT DO I DO NOW?

3 REPLIES 3
Level 21
Level 21
126,274 116,455 18,906 28,858
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
GGACH1-88TAB0-MFPX7G-60U803OKXXXXXXXXXX12/17/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP 15 Notebook PC Maintenance and Service Guide

 

After you replace the drive, you can reinstall W10 for free by making bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook - 15-f272wm (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

 

 

 

 

 

Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks, I'm running a factory reset and if that doesn't help then I will do as you posted.

Reply
0 Kudos
Level 21
Level 21
126,274 116,455 18,906 28,858
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation