Failure ID: M3646F-96WAAF-MFPW3G-40CN03

Ali_Aljarah · ‎11-29-2020

When performing the System Extensive Testing, I got an a failure in the Memory Extensive Check.

Product ID: 2WK17PA#ABG

Memory Module 1: Bottom-Slot 1 (top)

May I know what is this failure ID means and is there a need for further testing or what is the suggestion for the next step?

Paul_Tikkanen · ‎11-29-2020

Hi:

The failure code means that you need to replace the memory module that has failed.

Below is the link to the parts list for the product number you posted.

It appears from the parts list that your notebook came with one 16 GB memory module.

If you did not install additional memory, then the bad memory chip will be easy to find since it is the only one.

If your notebook is still under warranty, contact HP support at the link below and submit a support case under the warranty.

If not, below is the link to the service manual, where you can find the memory removal and replacement procedure.

This would be a compatible memory module if you can get one in Australia...