Failure ID: Q7p2x07-rk9m9-xd7wlj-618603

[Trevecca]

I need help on what this failure ID is.

Failure id# 

Q7p2x07-rk9m9-xd7wlj-618603

Product ID# M569UT#AND

HP 270 G3

[CherylG]

@Trevecca 

The error indicates the hard drive has failed and will need to be replaced.

Example of compatible hard drive:
https://www.amazon.com/Black-500GB-Performance-Mobile-Drive/dp/B00QFXOL5G/ref=sr_1_1?ie=UTF8&qid=153...

Maintenance & Service Guide shows how to change it:
https://support.hp.com/us-en/product/hp-250-g3-notebook-pc/6732462/model/6732466/manuals?sku=M5G69UT

If you took the free upgrade to Windows 10 you have a digital key stored on Microsoft servers and can reinstall it any time.

Microsoft provides the free Media Creation Tool to download files and create a Windows 10 usb flash drive. You will have latest updated version of Windows 10. At least 8gb flash drive required:
https://www.microsoft.com/en-us/software-download/windows10

Select Download tool now,Save it,then Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit) for Windows 10.
The Guide here shows the steps.Pay attention to Step 5 since you will be using another pc:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html

When installing and it asks for a key just choose "I don't have a key". It will continue and activate when you are online.