Failure ID code - GGEK0X-885B88-MFPX7G-60VP03

[dpcoleman]

Hi Support,

I'm trying to identify an issue with a black screen on start-up with an HP Pavillion laptop (Product: W9V61EA#ABU). I went to diagnostics and ran a test on the hard drive and got the failure code: GGEK0X-885B88-MFPX7G-60VP03. Is this a hard drive failure?

I'd appreciate any advice on possible next steps.

[Paul_Tikkanen · Accepted solution]

Hi:

You will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

HP Pavilion Notebook PC Maintenance and Service Guide

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" SATA SSD.

After you replace the drive, your PC is supported by the HP cloud recovery tool which you can use on another PC since yours is not working, to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support