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‎09-28-2021 07:05 AM

HP Recommended

Failure ID RLPXGF-932AQF-MFPUQK-60TU03. Did a system recovery on my notebook and now this is popping up under system diagnostic. Can you tell me what it means? 

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1 REPLY 1

‎09-28-2021 07:49 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RLPXGF-932AQF-MFPUQK-60TU03OK00000000009/28/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

The code is indicating that you need to install a new hard drive and reinstall the operating system.

 

Can you boot up the PC and get into Windows?

 

If so, I recommend you back up any files you need to save onto a portable hard drive because the drive could completely fail at any time.

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