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Locked

‎04-05-2020 02:09 PM

HP Recommended
Product: HP Envy x360

I haven’t used this laptop in a few years and have forgotten the password to it. After trying a few passwords incorrectly, the device directed me to go to account.live.com to reset my password. However, I’ve discovered that the laptop isn’t registered on my Microsoft account so I’m not sure where to go from here to get into my laptop. 

1 person had the same question
1 REPLY 1

‎04-05-2020 04:59 PM

HP Recommended

@DSugg42 

Sorry, but by Community policy, we are no longer allowed to provide any assistance with password reset or recovery.

Here is the HP Policy: Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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