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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Flag Post

Forgot password to CQ62 laptop

HP Recommended
HP Presario CQ62 company
Microsoft Windows 7 (32-bit)

I  was given the laptop by a friend, he couldn’t remember the password or questions to get past the hp screen 

Is there any way I get get this moving along, I want to restore back to factory settings 

thanks 

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Message 2 of 2
Flag Post
HP Recommended

Hi Scroy

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

I work on behalf of HP.
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