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HP Recommended

Forgotten password, cant reset computer.

Hp stream notebook 11-ro15wm
Microsoft Windows 10 (64-bit)

I Forgot hp notebook stream 11 password, was windows 8, upgraded to windows 10, 64 bit. I tried F11 to factory and hard reset it but it wont let. It keeps telling me i need to free up space where windows is downloaded but i cant bc i dont have a password to get into it thats y im trying to reset it in the first place. Everything else i tried to do on F11 page requires passwird i dont have.

Kisha H.
Retired Jacky-D
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Message 2 of 2
Flag Post
HP Recommended

Forgotten password, cant reset computer.

According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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