• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

When I installed onesrive on my hp a 4 digital code appeared it won't let me enter anything it asks me to pit in the pin then immediately tells me set up new code pin error!!!why

1 REPLY 1
HP Recommended

Your windows hello pin needs to be registered.  This can be triggered by a security change or a major update to windows.

 

You should have 2 or more options if windows hello is enabled

6d459c6f-084b-4451-b30b-239f5d68bc26.png

If there is only one option, and it does not work, then look for another account in the bottom left corner.

LOCALIMAGEFILE-PC-1.png

In order to repair your PIN, you will need to use an account with online credentials. Usually that requires you to enter your Microsoft email "username" and password that was used to activate windows.

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.