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‎04-17-2020 08:46 PM

HP Recommended
Product: Pavilion X2
Operating System: Microsoft Windows 10 (32-bit)

Microsoft couldn't help me due to the "Legacy Support" is missing on my system configuration. Need help on fixing this. Have a USB to do a complete clean and start over but does not work because the function of the "Legacy Support" is missing said Microsoft. They said I would have to contact HP.

2 REPLIES 2

‎04-18-2020 03:24 AM

HP Recommended

Hi

Try.......

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

Rufus or AnyBurn should be able to create a bootable USB.

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‎04-18-2020 02:39 PM

HP Recommended

Hi Lil_Boy_Blue,

Yes, Microsoft did use the Rufus. It isn't recognizing it due to functions missing? I'll also check out that link, thank you for your help .

 

Sif78

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