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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-05-2020 11:09 AM

HP Recommended
Product: HP 15-bs033cl
Operating System: Microsoft Windows 10 (64-bit)

I needed to use Winodws "Reset this PC" and HP Support Assistant was uninstalled, along with:

 

HP PC Hardware Diagnostics Windows HP Inc. 1.6.1.0

HP Software Framework HP 7.1.15.1

HP Support Assistant HP Inc. 8.8.24.33

HP Support Solutions Framework HP Inc. 12.15.14.3

 

and now when I reinstalled Support Assistant, the HP website can no longer recognize my laptop model and Support Assistant is not showing me updates for my laptop to install. It could be I have all of the software up to date, but I highly doubt it. I was wondering how to get my laptop back to how it was and would be IMMENSLY appreciative if you could help me do so!

 

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