01-03-2018 02:48 PM
My daughter got a laptop in 2011 from her then boyriend. Since she had a computer she didnt use the new one until this year. She recently got a virus. She did not have a reecovery disk or dirivers. So I went to HP and of course went in circles trying to get the operating system and drivers since it was way out of warranty.
So then I went to Microsoft and chatted with a rep who gave me the windows 7 iso. But of course I still do not have the divers.
Is there anyway to contact HP to get them or are they available from a third party?
Thank you for your help.
01-03-2018 05:19 PM
You can get all of the drivers and available software from the notebook's support page at the link below...
01-03-2018 05:37 PM
Keep in mind that I am trying to download drivers from my computer to put on my dughters computer as her computer doesnt even have a network adapter driver to get online to download them.
Having said that I went to the link you provided and entered in the information e.g. operating system and version, and the reply was that there is no drivers.
It further suggests to go to the product page, which I did. It reccommends that I use the HP support assistant. But can I use the support assistant on my computer for her computer? Below that is a link to se all the drivers. But the link does nothing.
01-03-2018 06:24 PM
Yes, you are kind of caught between a rock and a hard place.
I have no problem seeing all of the drivers listed on the link I posted.
You need to be using IE11 for best results.
Here is the link to the ethernet (wired network) driver for that model from the support page.
This package provides the Realtek Local Area Network (LAN) Driver that enables the Realtek Network Interface Card (NIC) Chip in supported notebook models that are running a supported operating system.
If you post the hardware ID for the wifi adapter, I will post the link to the driver you need for that.
Since there are almost a dozen different model wifi adapter drivers listed on the support page, the hardware ID will tell me exactly what driver you need.
The wireless network adapter will be showing up in the device manager under the Other Devices category labeled as a Network Controller.
Use this guide for how to find the hardware ID for a device.
01-03-2018 07:06 PM
Thanks for all your help Paul. The network Controller IDs are:
01-03-2018 07:38 PM
You're very welcome.
Here is the link to the wifi driver you need for the Intel wifi card...
This package contains drivers required to enable functionality of the Intel Wireless LAN adapter on supported notebooks with supported operating systems.
01-03-2018 08:19 PM
So just out of curiosity and so I dont have to keep asking you for each item, how do you tell from the IDs which driver to choose. When I entered the top ID doe the network controller the seach for it came up with centrino N-1030 adapter.
01-03-2018 08:57 PM
That's exactly how you do it.
You actually can shorten the search parameter by just googling the first section of the ID like this...
Then you find the corresponding driver on the support page.
I hope that you can access it now.
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