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‎09-20-2020 04:21 AM

HP Recommended
Product: HP PRO BOOK 455 G2

I wish to install Windows 10 Enterprise and am failing. I attempted to run hard drive tests but both are failing. The error am receiving is bellow

 

FAILURE ID : PTV7TH-7R5A87-XD7WMF-61CW03

PRODUCT ID : G6W44EA#ABU

 

What could be the problem and solution?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2020 07:04 AM

HP Recommended

Hi:

 

Below is the report of the failure ID code you posted, minus your notebook's serial number...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PTV7TH-7R5A87-XD7WMF-61CW03OKXXXXXXXXXX9/19/20305StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Full Test Failure

 

The report indicates that you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure...

 

http://h10032.www1.hp.com/ctg/Manual/c04341970

View solution in original post

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1 REPLY 1

‎09-20-2020 07:04 AM

HP Recommended

Hi:

 

Below is the report of the failure ID code you posted, minus your notebook's serial number...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PTV7TH-7R5A87-XD7WMF-61CW03OKXXXXXXXXXX9/19/20305StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Full Test Failure

 

The report indicates that you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure...

 

http://h10032.www1.hp.com/ctg/Manual/c04341970

Was this reply helpful? Yes No
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