• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-15-2019 07:47 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Intel SSD ToolBox indicated OPTANE+932GBHDD but also shows 1TB HGST Travelstar 7K1000. What's up?

I only have 1 HDD not 2. The HGST doesn't show up in any other disk utility i've tried? Which is the real HDD?

2 REPLIES 2

‎11-15-2019 01:24 PM

HP Recommended
@RDRD wrote:

...  Which is the real HDD?

@RDRD 

 

What is your real machine ?  Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).

 

Device Manager and Disk Management should tell you the REAL physical drives including external drives.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-16-2019 06:01 AM

HP Recommended

Model: Envy 17M-BW0013DX,   Product ID: 3WF11UA#ABA

Device manager shows Intel Optane+932GBHD. I know this is not the HDD because the system originally came with a

Seagate ST1000LM049 HDD, when that failed after 4 months HP replaced it with the HGST Travelstar 7K1000. Which has been failing for the last 4 months. Of course they claim it's a software problem and not the junk they pawn off on the consumer.

Besides that Intel shows no Optane drive of this size on their site only Optane memory ??

Out of Warranty by 16 days, 10/31/2019, so no hope of repair or replacement.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.