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‎12-21-2022 01:58 PM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3Y6AV)
Operating System: Microsoft Windows 11

Device name LAPTOP-NU2VUCFR
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
Installed RAM 8.00 GB (7.75 GB usable)
Device ID BE817621-D6AD-43CD-A489-524E1CD6B085
Product ID 00356-24566-83351-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

MY PC IS FACING OVERHEATING ISSUE,

WHEN I USED TO DO NORMAL TASK LIKE WATCHING MOVIE, BROWSING, AND IN SLEEP MODE TOO.

ALSO FACING ISSUE OF HANGING.

AS I HAVE SHARE MY ALL PC DETAILS. SO, KINDLY LOOK INTO THIS.

1 person had the same question
1 REPLY 1

‎12-22-2022 02:01 PM

HP Recommended

Hello @LAPTOP-NU2VUCFR 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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