HELP Usb Mouse And Display Graphic card

[catalizo]

Hi i need some Help 

im using Hp lobtop ay074nia and i got some problem 

Frist : when i want to install any windows like win7 or 8.1 or any linux system My Mouse was disable i mean ( atcully my mouse stop working ) but it just work on win 10 Why ???? the drivers of win 7 exist on websait for my lobtop i install all them but my mouse still dont working

second : as you konw this model of lobtop have 2 graphic card intel and amd but i think my amd grphic card it donst work becuse my display driver for windows display and game display all them is intel its is normally ??? 

im waiting for you answer 

[Riddle_Decipher]

@catalizo

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

As I Understand you need assistance with USB mouse and video card,

Although I understand you need drivers for them, I'm not sure why and I would appreciate if you could tell me what's happening on your computer so that I may provide an accurate solution:

In the meantime, you could look for the driver compatible with windows 10 based on the type of mouse you have, is that an HP Mouse?

Also about your graphics/video card, if you have 2 it would be a switchable graphics, refer to this article for details: Click here and here

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[catalizo]

Hi Riddle_Decipher Thanks for your answer 

is that an HP Mouse? no i mean any mouse 

let me tell you like this

when i start install win 10 for my Hp i can use my (not a lobop mouse) ( the problem it was Universal Serial Bus Controllers ) mouse was work without any Problem

then i want to install a windows 7 on my Ay074nia Hp labtop i reset my labtob I boot the windows 7 And boom!! and any USB i use my labtop port was disable i mean i cant use my other mouse and i can just use lab tab mouse 

also i finish all of this with labtop mouse and i install all my Driver exist in sait and again it wanset work for my

i think the problem in  Universal Serial Bus Controllers  and i dont konw how to fix it

Thanks again.

Oh sry i need to say this to This isnt just for mouse its for all think to need Usb Port like Flash or External Hard 

[Riddle_Decipher · Accepted solution]

@catalizo

Thank you for the update,

I appreciate your time and efforts,

I understand that the USB serial bus controllers have an issue and you aren't able to use any of the External USB devices and I have a few steps to help you out:

Don't worry as I have a list of steps to help resolve your concern:

• Before you begin
• Troubleshooting steps
• USB device not detected by Windows (no device name in Device Manager)
• USB storage device is not shown in Safely Remove Hardware window
• Front USB ports do not work on a desktop computer.
• The mouse responds slowly, if at all
•  USB 2.0 Device Does Not Work When Connected to a USB 3.0 Port

For details on each step: Click here

Although, I'm not entirely sure what you meant by the display graphics card on the title,
perhaps you could elaborate on that as well? so I can help you with that as well.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[catalizo]

Hi Riddle_Decipher Thanks You soo much for your Help 

actully i dont have time to test it and fix my problem but i will do it 

but win 10 still good but i dont konw why pepoles love win 7 they say that :

Win 7 Better than win 10 for gaming ^^