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‎12-27-2021 05:34 PM

HP Recommended
Product: 15-bs1xx
Operating System: Microsoft Windows 10 (64-bit)

Hi My Laptop is now unworkable from  being changed to win11.nothing works I have no touch screen anymore,,,,It will not come out of sleep mode,,,it is just not my pc anymore HELP and I dont wanna lose my personal data.     please help 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-27-2021 05:44 PM

HP Recommended

@DontWantwin11 

While you can do an in-place Windows UPGRADE, there is no way to do an in-place Windows DOWNGRADE -- it just will not work.  You will have to reinstall Windows 10 from scratch and will lose everything in the process.

 

You will not be able to save off settings or applications, only data -- and the only way to do that is to insert a large capacity USB stick into the PC and copy the files and folders you want to save to that. 

 



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎12-27-2021 05:44 PM

HP Recommended

@DontWantwin11 

While you can do an in-place Windows UPGRADE, there is no way to do an in-place Windows DOWNGRADE -- it just will not work.  You will have to reinstall Windows 10 from scratch and will lose everything in the process.

 

You will not be able to save off settings or applications, only data -- and the only way to do that is to insert a large capacity USB stick into the PC and copy the files and folders you want to save to that. 

 



I am a volunteer and I do not work for, nor represent, HP
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